As a Practice we are often asked for details of family members’ health or general queries such as what time an appointment is booked for or whether the patient is still in the building. In some instances it may be a wife asking about her husband having been married for decades or a father making enquiries regarding his 18 year old son. The first thing we would like to say is we understand your frustrations! However, confidentiality is central to the trust between a Medical Practice and patients. Without assurances about confidentiality, patients may be reluctant to seek medical attention or to give Doctors the information they need in order to provide good, safe care.
We have to abide by the guidance provided by the General Medical Council and the Data Protection Act 1998. We have access to sensitive personal information about patients and have a legal and ethical duty to keep this information confidential. Our duty of confidentiality relates to all information we hold about our patients, including demographic data, the dates and times of any appointments our patients may have made, even the fact that an individual may be a patient of ours or registered with the Practice.
All members of staff are trained to ensure that patient information remains within the confines of the Practice premises and are made fully aware of our confidentiality policy. All employees have to sign a confidentiality undertaking to ensure the security of patient information whether written, verbal or electronic is protected. Any failure on the part of an employee of the Practice to comply with this policy may result in disciplinary action being taken.
If you wish to share you information with a family member, written consent is required.
If you require vaccines for travel please see below the procedure to follow:-
- Complete a Travel Questionnaire* for each person travelling and return to the surgery.
- The Practice Nurse will contact you to discuss what vaccines are advised and/or required.
- Phone the surgery to make an appointment with the Practice Nurse and arrange for the vaccines to be ordered. Advising reception staff which vaccines are required.
- *The questionnaire can be collected from reception at the surgery or you can download it from the website, complete it, and hand it into the surgery.
- Some countries place restrictions on medicines, so we recommend you get advice, and if you need a print out of your medication, please ask.